Zippy Support

Have a question or a problem? Write to us: cemm.sal@gmail.com, isoozdemr@gmail.com

We usually reply within a few days.

When reporting a bug

Please include the following in your email so we can track the problem down:

• Your device model (for example iPhone 13, Pixel 7).
• Your iOS or Android version.
• What happened: what you were doing, what you expected, what happened instead.

Frequently asked questions

Where is my game save and how do I delete it?

Your game save lives only on your device, in the app's own file; it is never sent to a server. Deleting the app from your device deletes the save too.

How do I turn off notifications?

You can turn off the notification permission for Zippy in your device settings, or turn off the notifications switch in the app's Settings ("Let … send news"; its name changes with your pet's name).

I changed phones. Does my game save move with me?

We do not keep saves on a server, so the save does not move on its own. If your device backup (iCloud or Google backup) is turned on, the save can be restored to the new device from the backup.

Can my child play? Is any data collected?

Zippy is designed to be playable by everyone. In this version no personal data is collected; the game has no chat, sharing, external links, ads or purchases. If this changes in a future version, the privacy policy will be updated. Read the privacy policy for details.

I have another question.

Write to us: cemm.sal@gmail.com, isoozdemr@gmail.com